Terms of Use
These terms govern your use of retryone.com and RetryOne Games titles, the trade name of Julian Castrillon Hoyos, an individual domiciled in Girardota, Antioquia, Colombia (contact: retryonegames@gmail.com). By playing or using the website you accept these terms. If you do not agree, do not use the service.
1. The service
We offer free casual browser games funded by advertising and, optionally, by purchases of cosmetic content. We may update, change or remove games, levels or features at any time, for example to fix bugs or improve game balance.
2. Age
You must be at least 13 (or the minimum age in your country) to use the service. Minors need permission from a parent or guardian, especially to make purchases.
3. License
We grant you a personal, limited, non-exclusive, revocable, non-transferable license to play for personal, non-commercial purposes. You may not copy, modify, decompile, redistribute, host elsewhere or commercially exploit the games or their content, or use cheats, bots or software that alters the game or the ads. You may share screenshots, videos and streams of your play as long as you don't imply they are official content.
4. Intellectual property
The games, characters, art, music, texts, trademarks and logos of RetryOne Games belong to us or our licensors and are protected by intellectual property laws. All rights not expressly granted are reserved.
5. Coins and in-game items
Coins, skins, accessories and other in-game items are digital content for use within the game. They have no monetary value, cannot be exchanged for money and cannot be transferred to other players. Because progress is saved on your device, clearing your browser data or switching devices may lose it; we cannot recover it.
6. Real-money purchases
If the game offers paid content, the price, applicable taxes and what is included are shown before you pay. Payment is processed by a third party (Stripe and, where applicable, RevenueCat) under its own terms. Paying grants you a license to use the content, not ownership of it.
Withdrawal and refunds: the consumer protection law of your country applies. In the EU, the right of withdrawal may not apply to digital content supplied immediately with your express consent. If a product is not delivered or does not work, email retryonegames@gmail.com with your receipt and we will fix it or refund you.
7. Advertising
The game shows ads, for example between levels or in exchange for a reward (such as the torch for dark levels). Ads are provided by third parties; we are not responsible for advertised products or services. Do not try to block, manipulate or generate artificial clicks or views.
8. Conduct
Do not use the service for anything illegal, or try to gain unauthorized access to our systems, overload them or interfere with other people's play.
9. Availability and liability
The games are provided "as is" and "as available". We do our best to keep them working, but we do not guarantee they are free of errors or interruptions. To the extent permitted by law, we are not liable for indirect damages or for the loss of progress stored on your device, and our total liability is limited to what you paid in the last 12 months. Nothing here limits your statutory rights as a consumer.
10. Privacy
Data processing is governed by our Privacy Policy and Cookie Policy.
11. Changes to these terms
We may update these terms. We will publish the new version with its date and announce significant changes. Continuing to use the service after a change means you accept the new version.
12. Governing law
These terms are governed by the laws of the Republic of Colombia, without prejudice to mandatory consumer protection rules of your country of residence. Before any claim, please email retryonegames@gmail.com so we can try to resolve it amicably.