Privacy Policy
This policy explains what data is processed when you visit retryone.com or play our games (for example, RetryOne: Trap), why, and what rights you have. We collect the minimum needed for the game to work, to fund it with advertising and, if you buy something, to deliver what you paid for.
1. Data controller
Julian Castrillon Hoyos, an individual doing business as "RetryOne Games" ("we"), domiciled in Girardota, Antioquia, Colombia, mailing address Calle 7 # 17-67, Girardota, Antioquia. Privacy contact: retryonegames@gmail.com · phone +57 300 666 4161.
2. What data we process
a) Your game progress. Completed levels, records, coins, skins and settings (language, volume) are stored in your own browser or device (local storage). We do not receive or keep them on our servers. If you clear your browser data, your progress is lost.
b) Technical visit data. Our hosting provider (Cloudflare) processes your IP address, browser type and request time to serve the website, protect it from attacks and produce aggregated statistics. We do not use this data to identify you.
c) Advertising. The game and website show Google ads (AdSense / Google Ad Manager). Google and its partners may use cookies and identifiers to show ads, cap how often you see the same ad, measure performance and, only if you agree, personalize them based on your interests. See section 5 and our Cookie Policy.
d) Purchases (if any). If you buy content with real money, the payment is processed by a third party (Stripe and, where applicable, RevenueCat). We never receive or store your card details; only an anonymous player ID, the product, the amount and the payment status, to deliver your content and handle claims. The payment provider may ask for your email to send you a receipt.
e) Communications. If you write to us, we use your email and message only to reply.
No sign-up, name or date of birth is required to play, and we do not collect sensitive data.
3. Purposes and legal bases
- Running the game and saving progress on your device: necessary to provide the service you request.
- Website security and operation (technical data): our legitimate interest in keeping it available and secure.
- Personalized advertising and non-essential advertising cookies: your consent, which you can withdraw at any time. Without consent, non-personalized ads are shown.
- Purchases: performance of the purchase contract and compliance with legal (tax, consumer) obligations.
4. Who we share data with
- Cloudflare, Inc. — website hosting and security.
- Google LLC — advertising (AdSense / Ad Manager) and consent management. How Google uses data: policies.google.com/technologies/partner-sites.
- Stripe, Inc. and, where applicable, RevenueCat, Inc. — payment processing and purchase management.
We do not sell your personal data. Some providers are located in the United States, so data may be transferred internationally with the safeguards required by applicable law (such as standard contractual clauses or adequacy frameworks).
5. Advertising and third-party cookies
Google, as a third-party vendor, uses cookies to serve ads on this site based on your prior visits to this and other websites. You can opt out of personalized advertising in Google Ads Settings and, for other vendors, at aboutads.info/choices.
If you visit from the European Economic Area, the UK or Switzerland, you will see a consent message before advertising cookies are used. If you are in a US state with its own privacy law, the message lets you opt out of the "sale" or "sharing" of data for advertising. You can change your choice at any time from the "Privacy & cookies" link in the footer.
6. Children
Our games are designed for a general audience and are not directed to children under 13 (or the minimum digital-consent age in your country). We do not knowingly collect data from children. If you are a parent or guardian and believe a child has provided us with data, contact us and we will delete it. Minors must not make purchases without a responsible adult's permission.
7. Retention
Progress lives on your device and you control it. Technical logs are kept for the period set by our hosting provider for security. Purchase data is kept as long as legal and tax obligations require. Contact emails, as long as needed to handle your request.
8. Your rights
You may request access, rectification or erasure of your data, restriction of or objection to processing, portability, and withdraw consent, by writing to retryonegames@gmail.com. We will answer within the legal deadlines.
- Colombia (Law 1581 of 2012 and Decree 1377 of 2013): you may know, update, rectify and delete your data, request proof of authorization and revoke it, and file complaints with the Superintendence of Industry and Commerce (SIC).
- European Union / UK (GDPR): you may lodge a complaint with your local data protection authority.
- United States (e.g. California): you may know what data we process, ask us to delete it and opt out of its sale or sharing for advertising, without discrimination.
9. Security
The website is always served over an encrypted connection (HTTPS) and we work with providers that apply recognized security measures. No system is infallible, but we keep the data we process to a minimum.
10. Changes
If we change this policy (for example, when adding user accounts or cloud saves), we will update the date above and, for significant changes, announce it on the website or in the game.